FAQ

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Frequently Asked Questions

Have a question that’s not answered below? Reach out to us today. We are here to help. 

Psychologists have studied human behaviour and the brain (including how people think, feel, learn and behave) and have been trained to assist people who are having challenges coping with emotions, thoughts and actions. This can include those experiencing mental health problems such as anxiety and depression, addictive behaviours and childhood behaviour disorders. Psychologists use evidence-based approaches that are tailored to suit each client and circumstance and they assess, diagnose and treat a wide range of clients and areas of concern.

No – you can make an appointment with our psychologists without a referral from your GP or a psychiatrist. If you have private health insurance that includes psychological counselling as extras cover, you may be eligible for a partial rebate on the cost of your appointment.

It’s very normal to feel anxious, nervous, or unsure about your first therapy session. Our therapists and/or social workers will provide a private, comfortable, safe, respectful and non-judgmental place for you to discuss anything you need to. In the first few sessions, the practitioner will typically ask you questions about yourself, your life, and any presenting problems you would like to work on. Together, you will create a plan of how therapy can assist you with these problems, how many sessions it may take, and how frequently you should meet. Prior to your first session it can be helpful for you to ask yourself what changes you would like to make in your life. The aim of therapy is for us to then work together to help you achieve those changes.

Each individual therapy session is 50 minutes in length. How many sessions you need depends on your situation and can be discussed with your therapist. After the first 1-2 sessions, your therapist will discuss what they think is an appropriate amount of sessions to help you address the presenting problem. This way you can set goals and work together on achieving them. Many factors can influence the length of therapy including the issues you are seeking help with, the coping strategies you already use, your support network and previous counselling you may have had.

We can see participants of both the Early Childhood Approach and NDIS participants if they have appropriate funding in their plan and are either plan managed or self managed for the portion of funding you wish to utilise.

Unfortunately, we are unable to use plans that are NDIA managed at this time.

If you're unsure if this covers you please email a copy of your plan to us at hello@psychologynsw.com.au

We offer bulk-billed sessions for people with a concession card. We can also offer bulk-billing to others in financial hardship.

Yes, we are trained and certified in advance EMDR (lvl 2).

We offer assessments however these are not covered by Medicare so will be privately funded or if an NDIS/ECA participant we may be able to use plan funds for diagnostic assessments. 

Unfortunately we do not offer this service.

Absolutely. We are happy to work with a client at home or school as long as it is safe to do so. 

We are open on Saturdays for NDIS clients or programs (by appointment only). 

Unfortunately, we do not see private clients on Saturdays. 

We offer a vast range of reporting services including Assessment, Educational, NDIS, DCJ, Centrelink, SIRA, Firearm reports and more.

Please reach out to discuss your requirements to see if we can help. 

Unfortunately we do not offer these services. 

Commonly Asked Questions

Group sessions are run on a timetable. To enquire please call the office on 1300 210 363

Of course! We want to you feel as comfortable as possible. 

You can call or email our friendly admin team.

The first step is to book your session. The easiest way is to book your session online. Remember, if you want to claim a Medicare rebate you will need a Mental health care Plan from a GP otherwise you will be charged the full fee.

The price depends on the session type and if you have any rebates available to you. The easiest way to find out is to call our admin team to discuss your situation. 

We understand assessments can be a big investment. We have teamed up with AfterPay to offer interest free payment options. For more information visit the AfterPay website. 

A good question! Everyone's situation and needs are different. Your practitioner will discuss how many sessions are recommended during your initial intake session.

We are happy to organise either home or school visits as required. Travel fees will apply for these sessions.

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